Skip to main content

Multi-currency banknote counter with counterfeit detection HDWR FiscalFlow-5012

GTIN: 5906935201411 · SKU: FiscalFlow-5012

Table of contents​

Introduction​

The FiscalFlow-5012 is a professional banknote counter with an external customer display. It counts banknotes of a single currency or a mix of several currencies, recognises denominations and totals their value, reads serial numbers and checks every banknote for authenticity with two CIS image sensors plus magnetic, infrared and ultraviolet detection. It works in three counting modes (MDC, SDC, CNT) at 800 to 1500 notes per minute.

Specifications​

  • Colour: white, black
  • Counting speed: 800, 1000 notes/min (MDC and SDC mode), 800, 1000, 1200, 1500 notes/min (CNT mode only)
  • Hopper capacity: 500 banknotes
  • Stacker capacity: 200 banknotes
  • Countable banknote size: 50 × 110 – 90 × 190 mm
  • Countable banknote thickness: 0.075 – 0.15 mm
  • Counterfeit detection: image (2 CIS sensors), magnetic, infrared, ultraviolet
  • Error detection: double notes, half notes, chained notes
  • LCD display: 3.5" TFT LCD, 320 × 480
  • Interface: RS232, 2 × USB, RJ11
  • Power consumption: ≤ 80 W
  • Power supply: AC 100–240 V, 50–60 Hz
  • Dimensions: 27 × 24.5 × 28.8 cm
  • Package dimensions: 37 × 24 × 31.5 cm
  • Net weight: 6.5 kg
  • Weight with packaging: 7 kg

Set contents​

  • Banknote counter
  • External display
  • Power cord
  • Banknote guides
  • CIS calibration paper
  • Nylon brush
  • Soft cleaning cloth
  • Fuse
  • User manual
FiscalFlow-5012 set contents: counter, external display, power cord, banknote guides, CIS calibration paper, brush, cloth, fuse, user manual

Machine overview​

FiscalFlow-5012 front: banknote guide, touch panel, TFT LCD display, impeller, stacker FiscalFlow-5012 rear: back cover handle, speaker, power switch, external display port, USB port, RS232 printer port, power cord jack FiscalFlow-5012 top: handle, adjustable screw, hopper, banknote processing wheel

Installation and location of use​

Keep a distance from the surrounding walls and leave enough space for placing banknotes, opening and closing the cover and for maintenance, as shown in the figure.

FiscalFlow-5012 dimensions with installation and maintenance space around the machine

Installation warnings​

  1. The machine is intended for indoor use only. Do not install or use it outdoors.
  2. Do not install the machine in places that cannot support its weight or that are inclined or uneven.
  3. Do not use or store flammable materials, chemicals or explosives near the machine.

Connecting the power supply​

Connecting the power cord and the external display at the rear of the FiscalFlow-5012

Installing the banknote guides​

Fitting the banknote guides onto the FiscalFlow-5012 hopper

Display and control panel​

Display layout​

FiscalFlow-5012 control panel: function keys on both sides and the display area in the middle

Function keys​

  • A/M — automatic counting after banknotes are placed. Manual counting requires the RESTART button.
  • Arrows — direction keys.
  • PRINT — prints information about the counted banknotes.
  • BATCH — selects the batch quantity.
  • MENU — enters the menu (long press).
  • ADD — turns the adding function on and off.
  • ESC — returns to the previous screen.
  • SPEED — selects the counting speed.
  • DETAIL — shows the details of the counted amounts.
  • CUR — selects a currency, automatic recognition or multi-currency mode.
  • MODE — selects the CNT, SDC or MDC counting mode.
  • CFD — selects the counterfeit detection sensitivity level.
  • RESTART (shown as START in device messages) — starts counting or other operations.
  • Power button — a long press switches the machine to standby or back to operating mode.

Display interface​

FiscalFlow-5012 main screen: currency, counting mode, CFD level, speed, auto start, SN and add status, batch, number of banknotes and amount

Operation​

Start-up​

After connecting the machine to the power supply, turn on the power switch. The counter first enters the self-test screen. Wait about 20 seconds — the machine turns the banknote processing wheel several times and then shows the main screen.

Single-currency counting mode​

After start-up, a flag and currency icon appears in the upper left corner of the screen — the counter is in single-currency counting mode. The default mode is MDC. The MODE button cycles through the three counting modes in the order MDC → CNT → SDC.

MDC mode — the counter counts banknotes of all denominations of the selected currency and records detailed information about them: the total amount and the total number of banknotes from the hopper. Two counting speeds are available (800 / 1000 notes/min).

SDC mode — the counter counts banknotes of a single denomination of the selected currency, using the first banknote as the reference. It records detailed information about the counted banknotes, including the total amount and the total number of banknotes. Two counting speeds are available (800 / 1000 notes/min).

CNT mode — counts the number of banknotes only, without any currency restriction. It works with double-note detection only and does not support the other counterfeit detection functions. Four counting speeds are available (800 / 1000 / 1200 / 1500 notes/min).

note

In MDC and SDC mode the counter uses image analysis, magnetic detection, ultraviolet detection and double-note detection. In CNT mode only double-note detection is available.

Automatic currency recognition mode​

The counter uses the first banknote passing the sensor as the reference and recognises banknotes of all denominations of the same currency. When it detects a banknote of another currency, it sounds an alarm and stops — remove that banknote and the counter resumes counting. Only the currencies shown on the currency selection screen are recognised.

Press the CUR button to open the currency selection screen. Use the direction keys to move the cursor to AUTO (selected by default) and press MENU. The display returns to the main screen.

Example: put a stack of USD banknotes into the hopper. After counting, USD is shown as the recognised currency in the upper left corner of the screen.

Multi-currency counting mode​

In this mode banknotes of different currencies are mixed and counted together. The counter recognises the first 4 currencies shown on the currency selection screen.

On the currency selection screen press ▲ to select MULT and press MENU. The display returns to the main screen.

note

In multi-currency mode only the MDC mode works.

Example: put a stack of USD, EUR, CAD and MXN banknotes into the hopper. After counting, the screen shows the result for each currency.

Currency mode memory​

The currency mode setting is kept after power-off. If you set, for example, multi-currency mode before switching the counter off, it starts in the same mode next time — there is no need to select the currency again every time.

Counting function options​

Automatic counting​

On the main screen the A/M button turns automatic start of counting on and off. Automatic counting is on by default and returns to this setting after every reset. When automatic counting is off, press RESTART each time you place banknotes in the hopper to start counting.

Serial number (SN) reading​

The ▲ button on the main screen turns serial number reading on and off. Reading is on by default and returns to this setting after every reset.

Batch setting​

Press BATCH on the counting screen to select the batch quantity. The MODE button cycles it in the order 100 → 50 → 0. The ▲ key increases the quantity by 10 and ▼ decreases it by 10 (down to 0). The ▶ key increases it by 1 and ◀ decreases it by 1. To confirm the batch quantity and return to the main screen, press RESTART.

note

The stacker holds up to 200 banknotes, so the batch quantity should be 200 or less.

Adding function​

In any counting mode the adding (accumulation) of banknote counts is turned on and off with the ADD button.

Speed setting​

Four counting speeds are available: 1500, 1200, 1000 and 800 notes/min (1500 and 1200 in CNT mode only). The default speed in all three modes is 1000. Press SPEED in any counting mode to select another speed.

Counting details​

In MDC or SDC mode, after counting is finished press DETAIL to view the counting details.

Detailed counting screen​

The screen shows the number of banknotes (PCS), denominations (Denom) and the total amount (Amount) — broken down by denomination with the grand total.

Serial number check​

If serial number (SN) reading is on, press DETAIL again — the serial numbers of the banknotes are shown on the screen.

Printing information​

Connect an external printer and prepare it for printing. After counting is finished, press PRINT to open the printing screen and then RESTART to start printing.

CFD level​

Three adjustable CFD (counterfeit detection sensitivity) levels are available. The CFD button changes the level shown graphically in the upper right corner of the screen.

note

CFD level 0 means counterfeit detection is off. The strictest detection works at level 3.

To enter the menu, hold the MENU button until you hear a beep.

MENU screen: Service Menu, Version Information, Current Time Setting, Select the language

Service menu​

Select Service Menu and press MENU. The counter asks for a password — the default password is 9999.

Service menu password entry screen

After you enter the password, the list of submenus appears. Use the cursor to select a submenu, confirm with MENU and exit with ESC.

Service menu: read sensor values, CIS calibration, MG/MT waveforms, password, self-diagnosis, PCS counter, acquire CIS image, detection level, IP address, default settings

Reading sensor values​

Sensor values are used by service engineers to check whether any sensor is malfunctioning. If the counter does not work correctly, take a photo of this screen and contact us.

Sensor values screen PS1L, PS1R, STACKER, HOPPER H, HOPPER L, UV R, UV L

CIS calibration​

If banknote detection errors occur, calibrate the CIS: clean the CIS sensors, insert the white calibration paper and press START, as shown on the screen.

CIS calibration screen: 1. Clear CIS, 2. Put the white paper, 3. Press the START Button

MG/MT waveforms​

MG/MT sensor waveform screen

Password setting​

The password cannot currently be changed.

Self-diagnosis​

This function is intended for production and professional servicing.

Self-diagnosis screen: Press the START Button to run the motor

PCS count and reset​

Shows the total number of banknotes counted by the machine since the last reset. Press START to clear the counter.

PCS counter screen: The total count PCS, Press START Button to clear

Acquiring a CIS image​

The up arrow acquires an image from the upper CIS sensor and the down arrow from the lower one.

Acquire CIS image screen: up arrow — upper CIS, down arrow — lower CIS

Detection level​

Use ◀ / ▶ to select an item and ▲ / ▼ to change the sensitivity level. The currency code on the right shows which currency the setting applies to.

warning

Do not change these settings without consulting us first.

IP address​

This setting is intended for service engineers only.

Device and server IP address screen

Back to default settings​

Select Back to Default Setting and press MENU to restore all previously changed settings to factory values.

Service menu with Back to Default Setting selected

Version information​

Firmware version screen: Main, Image, FPGA, HW, ID

Time setting​

Date and time setting screen

Language selection​

Menu language selection screen

Firmware update​

The counter firmware is updated from a USB flash drive. You can download the current update file in the Currency update — missing PLN and additional currencies section.

  1. Copy the update file to the root directory of an empty USB flash drive. Do not change the name or format of the file and make sure there is only one update file in the root directory.
  2. With the counter switched off, insert the flash drive into the USB port at the rear of the machine — on the FiscalFlow-5012 use the port closest to the edge of the housing.
USB upgrade port at the rear of the FiscalFlow-5012
  1. Switch the counter on with the flash drive inserted — the machine recognises the file automatically and reads it first.
Update screen: Read file now
  1. The counter programs the file.
Update screen: Program Now
  1. When programming is complete, remove the flash drive and switch the machine off. The whole update takes about 1–2 minutes.
Update screen: Upgrade Finish, Restart Please
  1. Switch the counter on again — once the main screen appears, the update is complete.

Maintenance​

After start-up the counter automatically runs a self-diagnosis. If an error code or a message asking you to clean the sensors appears, the usual cause is dust on the sensors or a sensor blocked by a banknote. Remove the dust with the brush or a soft cloth, remove any obstructions and restart the machine.

Cleaning the machine​

Dust, dirt and other substances on the sensors can disturb their operation and cause wrong counting results. Clean the sensors and rollers with the included tools daily or as needed.

warning

Switch the machine off before cleaning to avoid electric shock or other accidents. Do not use chemicals such as benzene, solvents or water.

Cleaning the hopper​

There are 3 parts in the hopper that need cleaning: the hopper sensor, the banknote processing wheel and the banknote inlet.

Hopper sensor — clean it with the nylon brush or the cleaning cloth.

Hopper sensor location

Banknote processing wheel — clean it with the nylon brush or the cleaning cloth.

Banknote processing wheel location

Banknote inlet — clean it with the nylon brush.

Banknote inlet in the hopper

Cleaning the stacker sensors​

Clean the stacker sensors with the nylon brush or the cleaning cloth.

Stacker sensor location

Cleaning the internal sensors​

Clean the internal sensors with the nylon brush or the cleaning cloth after opening the rear covers.

  1. Pull the handle of the back cover in the direction shown in the figure to open it.
Opening the back cover of the FiscalFlow-5012 Handle of the external back cover
  1. Pull the handle of the internal back cover in the direction shown in the figure to open it.
Handle of the internal back cover
  1. Clean the lower CIS sensor and the UV sensor with the cleaning cloth or the nylon brush.
Location of the lower CIS sensor and the lower UV sensor
  1. Clean the upper CIS sensor with the cleaning cloth.
Location of the upper CIS sensor
tip

A cloth is recommended for cleaning the CIS sensors.

Error codes​

During operation the counter may detect an abnormal state and show an error code. The table lists the codes and the recommended actions.

CodeError descriptionRecommended action
E1UV sensor errorRemove the banknote and clean the UV sensor.
E2Double noteIf the error occurs often, turn the adjusting screw anticlockwise to reduce the feed gap.
E3 / E8Chained notes errorAs for E2 — adjust the feed gap.
E4Half note errorRemove the banknote.
E10Image errorClean the CIS sensor and calibrate the CIS.
E11 / E12Denomination recognition errorRemove the banknote. Clean the CIS sensor and calibrate the CIS. Collect the banknote data.
E13Portrait recognition errorAs for E11 / E12.
E14Size recognition errorAs for E11 / E12.
E15Orientation errorAs for E11 / E12.
E20MT errorRemove the banknote, clean or replace the MG sensors.
E21MG1 errorAs for E20.
E22MG2 errorAs for E20.
E23MG3 errorAs for E20.
E24MG4 errorAs for E20.
E30–E61IR errorRemove the banknote, clean the CIS sensor and calibrate the CIS. Collect the banknote data.

Banknote jam​

If banknotes get stuck inside the machine, switch the counter off and turn the banknote processing wheel in the direction shown in the figure to remove the jammed banknotes.

Direction of turning the wheels to remove jammed banknotes

The most common causes of banknote jams:

  1. The banknote size is outside the range given in the counter specifications.
  2. The banknotes are damaged — missing corners, tape, holes, tears or folds. Counting such banknotes is not recommended.
Examples of banknote damage: missing corner, tape, tear, fold, hole
  1. The feed gap is too small and the banknote cannot pass smoothly. Turn the adjusting screw clockwise — see Adjusting the feed gap.
  2. There is a foreign object inside the counter or another fault. Open the back cover, check and clean the internal sensors.

Adjusting the feed gap​

The adjusting screw sets the width of the feed gap.

Location of the feed gap adjusting screw
  • The gap gets smaller when you turn the screw towards the smallest dot.
  • The gap gets larger when you turn the screw in the opposite direction.
Turning directions of the adjusting screw

To fine-tune the feed gap:

  1. Turn off automatic counting.
  2. Insert one banknote into the gap between the rollers and check whether it slides in smoothly.
The gaps between the rollers
  1. If the banknote is hard to insert, the gap is too small — turn the screw clockwise until the banknote slides in smoothly. If the gap is too large and takes two or more banknotes at once, turn the screw anticlockwise until only one banknote fits.
  2. Check both sides of the gap between the rollers with a banknote to make sure it slides in smoothly on both sides.
Checking the feed gap with a banknote on both sides of the rollers Turning the adjusting screw with a coin
tip

You can turn the screw with a coin. A correctly set feed gap ensures smooth counting and trouble-free operation — make a few trial runs before the final setting.

It is also worth adjusting the feed gap when:

  • banknotes do not pass smoothly through the machine,
  • double note, chained notes or half note errors appear,
  • you count new or nearly new banknotes,
  • you count poor-quality or damaged banknotes,
  • you count polymer and paper banknotes together.

Currency update — missing PLN and additional currencies​

If the Polish zloty (PLN) is missing from the counter's list of currencies, install the update — it adds the PLN currency. The same update also increases the number of supported currencies, so use it as well when you want to count currencies that are missing from the currency selection screen.

Download the update file cds_HDWR_AL-920_20261015_173057B.CWU (9 MB)

How to install the update:

  1. Copy the update file to an empty USB flash drive (root directory). Do not change the file name or extension.
  2. With the counter switched off, connect the flash drive to the USB port at the rear of the machine that is closest to the edge of the housing.
  3. Switch the counter on with the flash drive connected — the update starts automatically after start-up.
  4. Wait for the update to finish — it takes about 1–2 minutes.
  5. Remove the flash drive and restart the counter.

The update progress on the counter screen is described in the Firmware update section.

Frequently asked questions​

Which currencies does the FiscalFlow-5012 support?
The FiscalFlow-5012 supports nine currencies: EUR, USD, GBP, CHF, CZK, PLN, RON, HUF and BGN. It also features automatic currency recognition and mixed-currency counting.
PLN is missing from the list of currencies — what should I do?
Install the firmware update from a USB flash drive — it adds the PLN currency. You will find the file and the instructions in the “Currency update — missing PLN and additional currencies” section. The same update increases the number of supported currencies.
How does the counterfeit detection work?
The device combines several methods at once: dual CIS image sensors, magnetic analysis (MG), ultraviolet (UV) and infrared (IR) verification. It also automatically detects double notes, half notes and chained banknotes.
Can I connect the counter to a printer?
Yes, the FiscalFlow-5012 features RS232, 2 × USB and RJ11 interfaces that allow connection to an external printer for direct printout of counting results.

Downloads​

Original PDF manuals kept available as a legacy reference. Everything from them is already covered on this page — use the PDFs only if you need an offline copy.